Return & Exchange Policy

Exchange & Return Policy for The Friday Store

At The Friday Store, we are committed to providing high-quality clothing and ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer an easy return and exchange process. Please read our policy below for detailed information on how to handle returns and exchanges.

1. Returns

  • Eligibility for Return: Returns are accepted within 30 days of receiving your order for items that are unused, unworn, and in original condition (including original packaging and tags).

  • Non-returnable Items:

    • Sale items or items marked as final sale.
    • Items that have been used, washed, or damaged after being received.
    • Custom or personalized items are not eligible for return.

  • Return Process:

    • To initiate a return, please contact us via email at sainip10367@gmail.com within 30 days of receiving your order.
    • Provide your order number, reason for return, and include photos of the product (if it is damaged or defective).
    • Once we review your request, we will provide instructions on how to return the item.
    • You will be responsible for the shipping fees when returning an item, unless the item is faulty or damaged.

2. Exchanges

  • Eligibility for Exchange: If you ordered the wrong size, color, or simply changed your mind, you can exchange the item for another one, provided it is unused, unworn, and in original condition.
  • Exchange Process:
    • To initiate an exchange, contact us via email at sainip10367@gmail.com with your order number and reason for exchange.
    • If the exchange is approved, you will be instructed on how to return the item and receive the correct item.
    • The customer will be responsible for return shipping fees.
    • The replacement item will be sent at no additional cost (provided it is available in stock).

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at sainip10367@gmail.com with your order number and photos showing the issue.
  • We will offer you a full refund or exchange at no additional cost to you.
  • You must notify us about any damaged or defective items within 7 days of receiving your order.

4. Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the item is damaged, defective, or incorrectly shipped.
  • We recommend using a trackable shipping service for returns to ensure the item is safely delivered to us.

5. Refunds

  • Refund Process: Once we receive the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • Please note that depending on your bank, it may take additional time for the refund to reflect in your account (usually 5-10 business days).

6. Order Cancellations

  • Orders can be canceled within 24 hours of placing the order. After 24 hours, we may have already started processing or shipping your order, and cancellations may no longer be possible.
  • To cancel an order, please contact us immediately at sainip10367@gmail.com with your order number.

7. Processing Time

  • Please allow 5-7 business days for us to process your return, exchange, or refund request.
  • You will receive a notification via email once your return or exchange has been processed.

8. How to Contact Us

  • For any return or exchange inquiries, please email us at sainip10367@gmail.com with your order number and details of your request.
  • Our customer service team will be happy to assist you with your request and provide instructions on how to proceed.