FAQs
1. How long does it take to process my order?
Orders are typically processed within 1-2 business days (excluding Sundays and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. What are the shipping options and delivery estimates?
We offer two shipping options:
- Standard Shipping: 5-7 business days, ₹50.00
- Express Shipping: 2-3 business days, ₹150.00
Please note that delivery times are estimates and may vary depending on your location and other factors.
3. Do you offer free shipping?
Yes, we offer free standard shipping on orders over ₹1999.00.
4. Can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to check the status of your delivery through the carrier's website.
5. Do you ship internationally?
Currently, we only ship within India. We do not offer international shipping.
6. What is your return policy?
We have a 7-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more information.
7. How do I initiate a return?
To start a return, please contact us at thefridaystore05@gmail.com within 7 days of receiving your item. We will provide you with further instructions on how to proceed with the return.
8. What should I do if my order is lost or damaged?
If your order is lost or arrives damaged, please contact us at thefridaystore05@gmail.com within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and ensure you receive your purchase.
9. Can I cancel or change my order?
Once an order has been placed, it cannot be canceled or changed. However, if you have any concerns or need assistance, please contact us at thefridaystore05@gmail.com and we will do our best to help you.
10. How can I contact customer support?
If you have any further questions or need assistance, please contact us at thefridaystore05@gmail.com or call us at 9359810687. Our customer support team will be happy to assist you.
